Refunds and Returns Policy
Effective Date: January 08, 2025
Welcome to ms-switcheshub.com, operated by MB & Sons (“we,” “our,” or “us”). We aim to provide high-quality modular switchboards to electricians, interior designers, and contractors. This Refunds and Returns Policy outlines the conditions and procedures for returning products and obtaining refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
1.1 Timeframe: Returns must be initiated within 30 days of the delivery date.
1.2 Product Condition:
- The product must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and other components included with the product must be returned.
1.3 Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required.
1.4 Non-Eligible Products:
- Customized or personalized products.
- Products marked as final sale or non-returnable during purchase.
- Items that have been installed or altered.
2. How to Initiate a Return
To initiate a return, please follow these steps:
2.1 Contact Us: Email us at [email protected] with the following details:
- Your order number.
- A description of the issue or reason for the return.
- Photos of the product (if applicable).
2.2 Approval Process: Once we review your request, we will notify you of the approval or rejection of your return. Approved returns will receive a Return Merchandise Authorization (RMA) number and instructions for shipping the product back to us.
3. Return Shipping
3.1 Customer Responsibility: Unless the return is due to an error on our part (e.g., defective or incorrect product), the customer is responsible for return shipping costs.
3.2 Shipping Instructions: Ship the product to the following address:
MB & Sons
Karachi, Pakistan
Ensure the RMA number is clearly marked on the package. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refunds
4.1 Refund Eligibility: Refunds will be issued once the returned product is received and inspected. If the product does not meet the return conditions, we reserve the right to deny the refund.
4.2 Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days after the product is inspected.
4.3 Deductions:
- Original shipping charges are non-refundable.
- Restocking fees (if applicable) will be deducted from the refund amount.
5. Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item (following the process above) and place a new order for the desired product.
6. Damaged or Defective Products
If your product arrives damaged or defective, contact us immediately at [email protected] with photos and a detailed description. We will arrange for a replacement or refund at no additional cost.
7. Contact Information
For questions or concerns about our Refunds and Returns Policy, please contact us:
- Email: [email protected]
- Address: Karachi, Pakistan
We are committed to resolving your concerns promptly and fairly.
8. Updates to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.